It was replaced and I thought I was done with repairs early on. So I waited 3-4 weeks, and the part finally came in. So at my 10,000 mile check, they told me it was the steering rack that needed to be replaced asap but that it was on back order and could take a couple of weeks for the part to come in. So, I let it go, then came to realize it continued to get worse and louder over time. When I bought it, I noticed a rubbing/squeaking noise when I turned the steering wheel but was told that was normal for a new vehicles. I bought my new VW Atlas in December of 2019. At this point, without knowing the 'why' something is happening, and with dealer unable to determine root cause of problems, do not feel safe with my family in this vehicle. Dealer still 'unsure' of what has caused issues, but 'is confident that it is good now'. each time, dealer indicates that "underinflation" or "alignment" issue - of which tire tread ware does not align with cause. Dealer resolution was to replaced tires, brakes, and rotors at a cost of over $2000 - all of this without knowing exactly what is causing the excessive ware.
Indicates issues with toe or camber - presumably from when steering rack was replaced. Tire ware does not indicate 'underinflation', or misalignment. When asked what psi was on the tires, dealer did not take a readings. Dealer state 'steering rack retorqued', and ware on tires and brakes due to 'underinflation'. 5 months and 5500 miles after rack replaced, brakes and tires worn 50% post-steering rack replacement. First alignment and 4 wheel balance 1 month after purchase - 2 months later, steering rack replaced.
Vehicle has never sounded or handled like would be expected. Numerous issues with Steering Rack, and excessive vibrations at normal speeds. Military Combat Retired Veteran, purchased CPO 2019 Atlas from VW dealer.
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